Vaelen TitaniumVaelen Titanium
Policy notice · Verified August 2026Order now

Returns & Refunds

You may return your Vaelen Titanium equipment within 30 days of arrival for any reason. Below are the terms, the physical return process, cost allocation, and repayment timeframes.

Notice: Obtain an authorized return code before shipping your parcel, and dispatch the package strictly to the address we supply. Items routed to unverified addresses cannot be credited to your account.
Section 1

30-day refund guarantee

Our return period lasts 30 days starting on the delivery date. This policy covers damaged goods, manufacturing defects, shipping errors, or a straightforward decision to send the board back.

Section 2

Return conditions

  • Defective or transit-damaged items: receive an immediate replacement or full reimbursement covering original freight; include photographic evidence with your request.
  • Incorrect item received: we dispatch the proper cutting board promptly and arrange carrier collection of the mistaken parcel at our expense.
  • Standard return conditions: the board must remain unused, sealed in its original box with all factory labels intact. You cover the return carriage, and initial postage charges are non-refundable.
  • Because kitchen prep surfaces touch raw food, unsealed items cannot re-enter stock and cannot be returned unless verified as defective.
Culinary cutting boards returned with grease stains, food residue, knife indentations, or sanitary violations pose cross-contamination risks and cannot be accepted for refund under sanitary and safety standards.
Section 3

Return procedure

  • Contact [email protected] or phone +1 (775) 893-9372 within 30 days of arrival. Provide your order number, reason for return, and clear images if the board arrived damaged.
  • Our staff sends return authorization details and shipping instructions within one business day.
  • Place the board into its original packaging, include the return authorization number inside, and tape the carton shut securely.
  • Dispatch the parcel to the designated address and email us the tracking code. Retain your postal receipt until the credit clears.
Section 4

Refunds and processing time

We inspect returned shipments within 3 business days and issue email confirmation. Refunds match the original payment method: cash-on-delivery purchases are remitted via bank transfer to your provided account, while wire payments return to the originating account. Settlement typically takes 1 to 5 business days.

Section 5

Exchanges and cancellations

For exchanges, complete the return steps and submit a fresh order online; we process your credit once the original board arrives. Cancellations carry no fee prior to fulfillment: send your order number directly to [email protected].

Section 6

Questions about this policy

Reach out at [email protected] or phone +1 (775) 893-9372 during Mon-Fri 08:45-17:00, Sat 09:30-14:00, break 12:45-13:45. We address all inquiries within one business day.

Merchant
Vaelen Titanium LLC
Registered address
450 Sinclair St, Reno, NV 89501, United States
Email
[email protected]
Phone
+1 (775) 893-9372