Terms & Conditions

Vaelen Titanium operates as a commercial trading name of Vaelen Titanium LLC, 450 Sinclair St, Reno, NV 89501, United States. Seller identity, contact information, and registry details remain available on the Legal Notice page and inside your purchase receipt. Return shipments are accepted solely at the facility address provided after your request; do not mail parcels elsewhere.

Purchasers must be at least 18 years of age. All equipment sold here is strictly for private, non-commercial use absent prior written consent. We retain the right to limit, decline, or void orders due to unverifiable customer data, depleted stock, or suspected fraud, issuing an immediate refund for any money collected.

All prices are stated in USD. Shipping charges appear during checkout before final payment. If an evident pricing error occurs, we reserve the right to correct it prior to dispatch, giving you the choice to proceed at the verified figure or cancel without cost.

3.1 VAT and customs duties

Orders shipped inside United States include applicable VAT in the displayed price. For shipments going outside United States, local customs authorities determine import duties, local taxes, and clearance fees, which the customer pays directly. If you refuse delivery at customs, we treat the shipment as a return and deduct outward freight costs from your refund.

Accepted payment options: Cash on delivery, Bank transfer. This website does not capture or store payment card numbers or online banking credentials.

4.1 Order placement and acceptance

Your order is logged once you complete the checkout sequence. We transmit an acknowledgment email bearing your purchase reference, but a binding sales contract takes effect only when your items leave our facility and we send shipping confirmation. Up to that point, we may cancel the transaction and return your funds.

4.2 Failed or incomplete payments

We do not release shipments if payment clearance fails or remains incomplete. When paying on delivery, any package that is rejected or left unclaimed returns directly to us, prompting cancellation of the order.

We collect and handle only the personal information required to ship purchases, handle inquiries, and preserve platform security, detailed in our Privacy Policy. Our tracking practices appear in the Cookie Policy. Both policies belong to these binding terms.

Handle the tool according to its specifications, packaging notes, and included documentation. Store out of reach of children unless engineered specifically for their use. Images show the physical items we manufacture; display settings can alter visual tones slightly, which does not constitute a manufacturing defect.

6.1 Storage, expiry and disposal

Keep the item in the environment noted on its exterior carton. Respect any stated expiration dates and stop using expired goods. Recycle or discard packaging and retired tools following local municipal waste regulations.

Information published here does not constitute medical, dietary, or clinical advice. Technical summaries describe physical properties and food preparation utility without promising physiological outcomes. Consult a medical professional before use if you are pregnant, nursing, under ongoing care, or managing health conditions.

Active promotional pricing applies strictly while displayed online and cannot be merged with separate deals unless explicitly stated. Promotional codes must be entered during checkout and cannot be applied retroactively to finished purchases. Any complimentary goods supplied under a campaign must accompany returned merchandise.

Review transit rates, courier methods, and arrival estimates on our Shipping & Delivery page. Transit times represent working days from dispatch rather than firm calendar promises. Multi-item orders may travel in separate shipments.

We bear responsibility for your items until the carrier delivers them to your specified address or designated recipient; responsibility for damage or loss transfers at delivery. Report transit damage to [email protected] within 48 hours along with photographic evidence. Confirm your shipping address before placing an order: shipments returned due to invalid addresses or non-collection are refunded minus outgoing shipping fees.

You have 30 days from delivery to initiate a return under the terms stated on our Returns & Refunds page. Obtain a return authorization number prior to shipping and dispatch the parcel exclusively to our designated intake address. Refunds cover the merchandise purchase price; initial freight is credited only when an item arrives defective or due to our direct fulfillment error. Local statutory cancellation privileges remain fully protected.

Products must correspond to published specifications and show no manufacturing flaws upon arrival. Vaelen Titanium LLC warrants all titanium cutting boards against metallurgical defects, cracking, and structural manufacturing faults for a period of one year from delivery under normal domestic kitchen use. If an item fails from a verified material or manufacturing fault during your statutory warranty window, we will repair it, replace it, or refund the purchase following physical assessment. Ordinary wear, misuse, and post-delivery impacts are excluded from coverage.

Do not use this site for fraudulent transactions, technical disruption, unauthorized harvesting of user records, or publication of unlawful, misleading, or abusive material. We reserve the authority to terminate site access for any breach of these requirements.

All written copy, photography, visual assets, trademarks, and source code are the intellectual property of Vaelen Titanium LLC or our licensors. You may read and print pages strictly for individual personal use. Commercial exploitation, digital distribution, or reproduction requires prior written approval.

This website may contain hyperlinks to independent platforms. We hold no responsibility for third-party content, uptime, or privacy standards. Providing a link implies no official endorsement.

Testimonials published on this site reflect direct assessments from verified purchasers; individual results vary and do not serve as performance guarantees. Submitting a review, image, or message grants us royalty-free permission to display it alongside your first name. We take down reviews upon valid request and decline any material that breaks laws or compromises third-party privacy.

This online store operates on an as-is basis. We work to ensure product data remains current and correct, but we do not promise uninterrupted uptime or error-free software operation. This clause does not diminish your statutory consumer warranty rights covering the physical goods.

To the maximum extent permitted by applicable law, the liability of Vaelen Titanium LLC for any claim arising out of your purchase shall not exceed the total purchase price paid for the specific item or $100.00, whichever is less. We accept unrestricted liability for harm stemming from intentional misconduct, gross negligence, personal injury, or conditions where legal liability cannot be disclaimed by statute. In all other scenarios, our financial liability remains confined to direct, foreseeable losses typical for this agreement.

To the maximum extent permitted under applicable law, you agree to indemnify us against any third-party legal actions originating from your breach of these conditions or materials you submit.

The laws of the State of Delaware and the federal laws of the United States govern these terms, without regard to conflict of law principles. When disagreements cannot be resolved through direct consultation, formal proceedings may be brought before the competent jurisdiction at the seller's corporate registration address. Consumers retain full access to civil courts in their home territory, and non-waivable statutory consumer protections remain active.

Invoices, tracking details, order records, and legal notifications are delivered to the email entered during checkout. Maintain an active address and monitor filter folders; any dispatch to your submitted inbox legally constitutes completed delivery.

We may assign contractual duties and rights to a successor entity in a business transfer, provided your statutory guarantees remain intact. You cannot transfer your contractual position without our prior written authorization.

A failure to exercise or enforce any right under these terms on a specific occasion does not constitute a permanent waiver of that right.

Should any part of these terms prove unenforceable, the remaining sections retain full force, and the invalid clause will be substituted with a lawful provision that reflects the original intent as closely as possible.

We reserve the right to suspend an account or reject future purchases from any user who violates these terms. Any dispatch that has already occurred remains unaffected.

These terms, our referenced policies, and your official order confirmation constitute the complete agreement between you and our company. If these terms are translated into other languages, the text in the language of the storefront where you bought governs.

For inquiries regarding these terms, contact us at [email protected], call +1 (775) 893-9372, or submit a note via the site contact form. Mail can be sent to 450 Sinclair St, Reno, NV 89501, United States.

Merchant

Vaelen Titanium LLC

Registered address

450 Sinclair St, Reno, NV 89501, United States

Email

[email protected]

Phone

+1 (775) 893-9372