Vaelen TitaniumOrder processing time
Purchases submitted by 15:00 on standard business days leave our warehouse that day. Orders entered after this cutoff, over weekends, or during official holidays dispatch on the subsequent business day. You receive an immediate receipt with your order number, followed by a separate shipping notice with a tracking code once the board leaves our facility.
Tracking your shipment
- Access the carrier link sent in your dispatch message or text.
- You can also visit our order tracking page and enter your order details.
- Carrier updates appear after the initial freight scan, typically within 24 hours of departure.
- Checkpoint scans post continuously as your package routes to your address.
Estimated delivery times
Shipping transit estimates use working days post-departure and serve as targets rather than firm guarantees. Deliveries to rural addresses may take an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Calculated at checkout prior to payment |
Shipping and handling costs
Standard delivery is free on orders above $120 across United States; otherwise shipping costs $8.50. Final delivery charges for your destination appear during checkout before you finalize your order.
International shipping
International orders outside United States display specific rates and transit windows during checkout. National border authorities assess regional customs tariffs, which remain the buyer's obligation. Shipments rejected at border clearance return to us as standard returns.
Damaged, missing, or delayed freight
6.1 Damaged
Inspect your package upon arrival. If the container or the titanium board shows damage, take clear photos and email [email protected] within 48 hours. We will replace the product at our expense or process a complete refund; you do not need to ship the damaged board back unless we formally request it.
6.2 Lost
When tracking status stays stagnant for 5 consecutive business days, reach out with your order number. We file a freight inquiry with the carrier and provide either a replacement board or a complete payment refund, based on your preference, within 10 business days.
6.3 Package scanned delivered without arrival
First verify with family members, nearby neighbors, or your local postal branch, then message our desk within 3 days of the recorded scan. We initiate a formal investigation with the carrier and give you regular updates until resolved.
Questions about this policy
Reach out at [email protected] or phone +1 (775) 893-9372 during Mon-Fri 08:45-17:00, Sat 09:30-14:00, break 12:45-13:45. We address all inquiries within one business day.
- Merchant
- Vaelen Titanium LLC
- Registered address
- 450 Sinclair St, Reno, NV 89501, United States
- [email protected]
- Phone
- +1 (775) 893-9372